Terms and Conditions DCG55 —
Complete Platform Usage Guide

1 General Definitions

In this Terms and Conditions document, certain specific terms are used to aid comprehension. Please refer to the following definitions when reading this document:

• "Platform" or "DCG55" — refers to the dcg55 website accessible via our official domain, including all subdomains, mobile apps, and related services provided under the dcg55 brand.
• "User" or "Member" — refers to any individual who has registered and holds an active account at dcg55, or any party accessing or using this platform.
• "Service" — encompasses all gaming products, sports betting, live casino, bingo, slots, wagering, and all other features available on the dcg55 platform.
• "Account" — refers to the individual account registered by a user using valid personal information to access and use dcg55's services.
• "Funds" — refers to cash or credits held in a user's account balance at dcg55, including deposited funds and bonus funds (subject to specific conditions).
• "Bonus" — refers to any credits, free cash, free spins, or other incentives granted by dcg55 to users based on the conditions of a specified promotion.
• "KYC" (Know Your Customer) — the mandatory identity verification process to ensure all members meet the age eligibility requirements and have provided valid personal information.

Any other terms not defined herein shall be interpreted in accordance with their reasonable usage within the online entertainment industry.

2 Eligibility & Registration

To register and use dcg55's services, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the time of registration. dcg55 does not permit the use of the platform by underage individuals under any circumstances.
• Being an individual registering on your own behalf, and not on behalf of another person or business entity.
• Not currently on an active self-exclusion list at any online gambling platform.
• Not falling under any category prohibited from using online gambling services under applicable local laws or regulations.
• Possessing full legal capacity to enter into a legally binding agreement under the laws of your country of residence.

During registration, you are required to provide accurate and complete information, including your full name, valid email address, active phone number, and a secure password. All information provided must be your own and not that of another person.

Successful registration does not guarantee account approval if dcg55 finds that the information provided is inaccurate or the user does not meet the stipulated eligibility criteria. dcg55 reserves the right to reject or cancel any registration without providing detailed reasons.

3 User Account

Every dcg55 user is fully responsible for the security and use of their account. The following rules regarding account management must be strictly followed:

• One account only: Each individual is only permitted to hold and use one account at dcg55. Owning multiple accounts, whether under your own name or using another person's identity, is strictly prohibited.
• Password confidentiality: You are responsible for keeping your password and account login details confidential. DCG55 is not liable for any losses resulting from password sharing or unauthorized access caused by your own negligence.
• Personal use only: Your DCG55 account is for your personal use only. You are not permitted to allow others to use your account, whether directly or by sharing your login credentials with any third party.
• Information update: You are responsible for ensuring that your account information remains current and accurate at all times. Changes to details such as phone number, email address, or mailing address must be updated promptly via the account panel or by contacting DCG55 support.
• Two-factor authentication (2FA): DCG55 provides and encourages the use of two-factor authentication for stronger account security. Enabling 2FA is highly recommended to protect your account from unauthorized access.

If you suspect your account has been accessed without authorisation or your password has been compromised, please contact the dcg55 support team immediately so that protective measures can be taken.

4 Deposit & Withdrawal

DCG55 supports a variety of secure and integrated local Malaysian payment methods, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, DuitNow, and ShopeePay. All financial transactions on DCG55 are subject to the following rules:

DCG55 reserves the right to hold or suspend any withdrawal request suspected of involving fraudulent activity, money laundering, or any breach of these terms and conditions until the investigation is concluded. In such cases, the user will be notified and given the opportunity to provide the necessary clarification.

5 Bonus & Promotions

DCG55 offers a wide range of bonuses and promotions to members — from welcome bonuses for new members, reload bonuses, weekly cashback, free spins, to VIP loyalty programmes. All bonuses are subject to the following conditions:

• Wagering requirement (rollover): Every bonus received comes with wagering requirements that must be met before any withdrawal is permitted. The specific rollover conditions are stated in the terms of each promotion.
• Bonus validity period: All bonuses have a limited validity period. Bonuses that are unused or whose wagering requirements are not fulfilled within that period will expire automatically.
• One claim per promotion: Each promotion may only be claimed once per member, unless otherwise stated in the terms of the promotion.
• Bonuses are non-transferable: Bonuses credited to your account are for your use only and may not be transferred to any other account under any circumstances.
• Bonus abuse prohibition: DCG55 reserves the right to void bonuses and confiscate any winnings obtained if any attempt to abuse the bonus system is detected, including opening multiple accounts or colluding with other members to manipulate promotional terms.
• Promotion modification: DCG55 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice to affected members.

6 Game Rules

All games available on the dcg55 platform — including Live Casino, slots, table games, sports, bingo, betting, and e-sports — are operated in accordance with the rules set by the respective game providers and dcg55's internal standards. Users agree to comply with the following rules:

• Final results: All game results on dcg55 are final and cannot be disputed, except in cases involving provable technical errors. Results generated by a certified Random Number Generator (RNG) are valid and binding.
• Technical errors: In the event of a technical disruption, software error, or connection issue during a game session, dcg55 reserves the right to void the affected round and return the wager to the user. dcg55 is not liable for losses incurred as a result of technical issues beyond our control.
• Manipulation prohibition: Any attempt to manipulate, hack, or exploit vulnerabilities in the gaming system is strictly prohibited. Users suspected of doing so will be immediately blocked and the relevant authorities will be notified.
• Unauthorised software use: The use of automated bots, third-party software, or any tools designed to provide an unfair advantage in games is strictly prohibited.

DCG55 is committed to providing a fair and transparent gaming environment for all members. All game providers integrated with DCG55 hold international certification ensuring game fairness and randomness are guaranteed.

7 User Conduct

DCG55 expects all members to interact with the platform and other users in a respectful, responsible, and courteous manner. The following are strictly prohibited on the DCG55 platform:

• Using offensive, threatening, or abusive language when communicating with the customer support team or other members.
• Spreading false, misleading, or reputation-damaging information about dcg55 or other users.
• Committing or attempting to commit any form of fraud, money laundering, or other illegal activities through the dcg55 platform.
• Using your dcg55 account for any commercial purpose, including promoting third-party services or products without written consent from dcg55.
• Sharing or selling your DCG55 account to any other party in any form or for any consideration.
• Attempting to access another user's account, system, or data without authorisation.

DCG55 reserves the right to take appropriate action, including account suspension or termination, against any user who violates these conduct rules. DCG55's decision in such matters is final.

8 Limitation of Liability

To the extent permitted by applicable law, dcg55 and its affiliated companies, directors, employees, agents, suppliers, or partners shall not be liable for any indirect, incidental, special, punitive, or consequential losses arising from or in connection with the use of the dcg55 platform, including but not limited to:

• Financial losses resulting from gambling or wagering activities on the dcg55 platform.
• Loss of data, profits, revenue, or information related to the use of the platform.
• Platform disruption or unavailability arising from technical issues, scheduled maintenance, or events beyond our control (force majeure).
• Actions or omissions of third parties, including game providers, payment providers, or internet service providers.
• Losses resulting from unauthorised access to your account due to your own negligence.

Users acknowledge that gambling carries real financial risks and that dcg55 does not guarantee any specific winnings or outcomes from any game or wagering activity on our platform. Users bear full responsibility for their decision to participate in any gambling activity on dcg55.

9 Account Termination

Dcg55 account termination may occur at the user's own initiative or by dcg55's decision. The following rules apply to account termination:

• Voluntary closure: You may request account closure at any time by contacting the DCG55 support team. Prior to closure, any eligible balance will be processed for withdrawal in accordance with standard procedures.
• Termination by dcg55: DCG55 reserves the right to suspend or terminate a user's account immediately without prior notice in cases of serious breach of these terms and conditions, including fraud, money laundering, or security threats.
• Balance upon termination: In cases of termination due to a breach of terms, DCG55 reserves the right to hold the account balance pending the outcome of the investigation. If no breach is proven, any valid balance will be returned to the user.
• Self-exclusion: Users who choose to self-exclude from the platform for responsible gaming reasons may contact the support team for assistance. The self-exclusion period cannot be reversed before the designated duration has elapsed.

Following account termination, all user data will be retained for the period required by applicable laws and dcg55's privacy policy, before being permanently deleted from our systems.

10 Terms Amendment

DCG55 reserves the right to change, amend, or update this Terms and Conditions document at any time in accordance with business requirements, legal changes, or service improvements. The following amendment procedures are observed by DCG55:

• Material changes to these terms and conditions will be communicated to users via their registered email or in-platform notification at least 7 days before the amendment takes effect, except in cases requiring immediate action for security or legal reasons.
• The date of the updated terms will be clearly stated at the top of this document.
• Continued use of the dcg55 platform after the effective date of any amendment constitutes your acceptance of the revised terms.
• If you do not agree with the amendments made, you have the right to close your account before the new terms take effect.

DCG55 encourages all members to review this Terms and Conditions page periodically to ensure you remain informed of the latest rules governing the use of our platform.

11 Contact Us

If you have any enquiries, concerns, or complaints regarding these dcg55 Terms and Conditions, or regarding your use of our platform in general, our team is ready to assist you through the following channels:

For formal complaints regarding the Terms and Conditions, please submit your complaint in writing, stating your account number, details of the complaint, and any relevant supporting evidence. dcg55 is committed to addressing every complaint transparently and fairly within a reasonable timeframe.